I love that you can get your car washed for an affordable price and then vacuum it out yourself for free if you want. I love being able to pull up there and get the exterior and interior of my car cleaned every once in a while. In general it's a great wash. It saves time. I feel like the exterior/interior options are pretty affordable considering how much time it saves me. However, I'm starting to notice a trend after having both exterior and interior cleaned a few times: 1) Seems like they used to make sure that the exterior is free of soap drips and runs and things after the wash. That doesn't seem to happen any more. 2) I consistently have to ask for things on the interior to be cleaned after they're "done." This last time after going to get someone for the third time I just did it myself. I had to vacuum some things and spent a number of minutes wiping things down with a rag that had been missed. I know these guys are working fast. This last time it was right before Thanksgiving so I'm sure it was busier than usual. My car was quite dirty this time. I would think that it would be a simple matter to have certain people attending to certain things and then have someone make sure those things are all done. But that doesn't seem to be happening. I don't want to have to go get someone to finish the job and I definitely don't think I should have to finish the job myself if I paid for it. 3) I thought I'd mention it the guy behind the counter because I figure a business wants to know if things are getting missed and he wasn't too responsive, though he did say to let them know if it happens next time and they'd refund my wash.
OK so this is approximately the tenth time I've had my car washed here. It's close to my home. I get a full wash, inside and out for what feels like a pretty good price. It's quick and complete. But there seems to be a customer service disconnect there. There's always something that's a surprise. The first eight times I tried to shrug it off but it's getting annoying. Last time they were pretty sloppy cleaning the inside of my car. Today I noticed that the drying roller things didn't come down to dry my car. I mean I'm paying for what's on the list. If I'm not going to get what's on the list for some reason you should let me know ahead of time or adjust the price or let the guys know up front so they can dry my car. I always go in and ask the person at the front desk and mention these things to them, thinking maybe they'll be interested to make it right or at least make a note of it to improve their service. That person's the face of the business right? Well, every time I bring something to that person, they always shrug their shoulders and give me this what-do-you-want-me-to-do-about-it look. Like what's their purpose at that front counter if not to receive and help customers? I'm not the person who goes around leaving bad reviews but I feel like this is the only place to help you get the message, a message I see others are also trying to send. And I also want to feel great about getting my car washed here but I don't because of the customer service. The potential is there to have this be a really great place and it seems like there's a potential to make a killing as a business AND provide a great service to people. Please work on the customer service part of the equation.